Salesforce Service Cloud screenshots (2009 - 2018)

Salesforce announced Service Cloud 2.0

2009 - Salesforce announced Service Cloud 2.0
Salesforce Service Cloud 3 allows to help customers via live chat, Facebook, Twitter and Facetime

2011 - Salesforce Service Cloud 3 allows to help customers via live chat, Facebook, Twitter and Facetime
Salesforce and Zoho launch support chat apps

2013 - Salesforce and Zoho launch support chat apps
Salesforce to add video support and new interface

2014 - Salesforce to add video support and new interface
Salesforce released its next generation Service Cloud

2015 - Salesforce released its next generation Service Cloud
Salesforce Service Cloud adds new field service product

2016 - Salesforce Service Cloud adds new field service product
Salesforce adds messaging to Service Cloud

2016 - Salesforce adds messaging to Service Cloud