Salesforce Service Cloud Screenshots
The Service Cloud is the platform for modern client support, featuring everything from knowledge as a service to Twitter connector. The payoffs to you include more informed agents and clients, plus real-time service discussions. See also Salesforce Service Cloud alternatives
With a Service Cloud client portal, your clients can get service on their own,
24 hours a day. They can get case upgrades and search the knowledge base, all without picking up the phone. Your customers and agents can even interact in the ideas and answers communities.You'll see loyalty go up while your support costs go down.
Support contracts and entitlements let agents instantly match clients with the appropriate level of service, and manage per-customer support costs more effectively. Want to know how an issue is progressing? With the intuitive service timeline, agents and supervisors can easily track second-to-second progress against service milestones to make sure service level agreements are being met.
Client today expect fast responses and quick resolutions. With Live Agent Web chat, you can give them faster answers to their questions, at a lower cost to you. Check out this new features.