OTRS Screenshots

OTRS screenshotsOtrs is an Open source Ticket Request Solution (also well known as trouble ticket system) with many functions to manage client phone calls and e-mails. The solution is built to enable your support, sales, pre-sales, billing, internal It, helpdesk, etc. department to react rapidly to inbound inquiries. See also OTRS alternatives

(OTRS screenshot #1)

The Open-source Ticket Request Solution (otrs) is more than a mailing list notification solution for ticket requests.

(OTRS screenshot #2)

Every ticket generated by the solution has persistence or history showing what happened to the ticket within its life cycle. Otrs has the opportunity to merge multiple requests about the same incident, thus making it possible to collaborate on an incident rather than on singular requests. Otrs is a multiuser solution which means that multiple agents may work simultaneously on the tickets in Otrs, reading the incoming messages, bringing them in order, and answering them. Otrs is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents.

(OTRS screenshot #3)

Otrs has integrated feature-set for creating, reworking and searching Faq texts. The Faq texts may be incorporated into the agents' answers on tickets.

Software Screenshots